Refund policy

Thank you for shopping at SnapHydroPRO®! We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure that we provide top-notch service so you will always be happy shopping with us! For return and refund details, please review the following:

30-Day SnapHydroPRO® Return Policy:

SnapHydroPRO® will accept, for return or exchange, items that are purchased off our website within 30 days of the purchase under the following conditions:

There are no visible signs of damage
All original packaging is intact

Any sign of damage will compromise the SnapHydroPRO® guarantee

We do not accept returns for used products.

Item(s) cannot be returned or exchanged after 30 days of purchase.

Several types of goods are exempt from being returned. We also do not accept intimate products (under-garments) or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.

We can not initiate a return until all packages arrive or we have received confirmation from our carrier that all packages have been successfully shipped.

For all returns of exchanges, don't hesitate to contact Support@SnapHydroPro.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated on this page.

Cancellation:

Orders must be canceled within 48 hours of purchase or before being sent to our logistics team. If you fail to cancel an order before the allotted time, you must wait until it arrives before returning it. We will provide you with the return shipping information upon receipt of your package.

Exchanges (if applicable):

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. For all exchanges, don't hesitate to contact Support@SnapHydroPro.com and provide them with your order number and the reason for your return or exchange. They will handle your request based on the rules stated on this page.

Return Shipping (if applicable):

You will be responsible for paying the shipping costs for returning your item.

If shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Customers are welcome to utilize our return service. Please note that a base fee of $20 USD per item will be deducted from the total refund amount to cover shipping and customs fees. These fees are non-refundable, as we are not liable for associated costs.

Refunds (if applicable):

Upon receipt and inspection of your return, we will send you an email confirming that we have received your returned item and notifying you of the approval or rejection of your refund request. Your refund will be processed if approved, and a credit will automatically be applied to your original payment method.

Refunds will only cover the cost of the returned product. You are responsible for all shipping costs for sending and returning the item(s).

Shipping protection, which ensures the safe delivery of your package, is nonrefundable.

Please note that standard shipping fees are non-refundable. SnapHydroPro® assumes no liability for shipping costs.

Used products will not be accepted, nor will a full or partial refund be granted for used products.

Late or Missing Refunds (if applicable):

There is often some processing time between financial institutions before a refund is posted (between 2-3 days is normal). If you still have not received your refund after this time frame, please email us at Support@SnapHydroPro.com and allow us to investigate the matter further.

Gifts:

Follow the instructions above to return online orders. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.

Damaged Items:

If you receive a damaged or defective item, please submit a request to our email team Support@SnapHydroPro.com.

If you do not report the damage to us within these 48 hours, we may be unable to honor your claim. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests.

You will be responsible for providing evidence of your claim within the 48-hour by giving image-based evidence within the 48-hour.

SnapHydroPro® assumes no responsibility for damaged items. We offer shipping insurance to facilitate prompt replacement or exchange of damaged products. However, the decision to provide a replacement is entirely at the discretion of SnapHydroPro®.

You are obligated to return the damaged product to SnapHydroPro®. Failure to return the damaged product within the specified time frame of 14 days will result in charges equivalent to the full cost of the replacement item and the shipping costs associated.

Stolen Items:

SnapHydroPro® is not liable for any loss, theft, or damage of packages once they have been marked as delivered by the local delivery service. It is the customer's responsibility to ensure the security of the delivered package. Any claims regarding stolen packages must be directed to the local delivery service. SnapHydroPro's liability ceases upon confirmation of delivery as provided by the local delivery service's tracking information. There are no exchanges or refunds for stolen packages, as this is outside the responsibility of SnapHydroPro®.

In case of a stolen package, immediately contact your local law enforcement and delivery service. If unsure of the local delivery service, don't hesitate to contact the SnapHydroPro® Support Team immediately at Support@SnapHydroPro.com, as they will be able to guide you through the process promptly.

SnapHydroPro® Restocking Fee:

Any item returned to SnapHydroPro without its original packaging is subject to a restocking fee. This fee is calculated at 1% of the original purchase price of the item(s). This will be added to your account as a placeholder until the item(s) are returned for inspection.

2. Conditions of the Restocking Fee
The restocking fee applies solely to returned items without their original packaging.
The original packaging includes any boxes, bags, manuals, accessories, and labels as were originally provided with the product at the time of purchase.
Items returned in original condition with intact packaging are not subject to the restocking fee.
3. Deduction of Restocking Fee from Refund

The restocking fee, where applicable, will be deducted from the total refund amount issued to the customer. No separate invoice will be generated for this fee.

4. Exclusions
This policy does not apply to items that are defective or damaged upon receipt by the customer. Customers must report such issues to SnapHydroPro® within 48 hours of receipt to qualify for exclusion from the restocking fee.
Exemptions may also apply under certain conditions as outlined in the SnapHydroPro® policies.
5. Acknowledgment and Acceptance

By purchasing from SnapHydroPro®, the customer acknowledges and agrees to this Restocking Fee Policy. This policy may be amended at the discretion of SnapHydroPro®, and updates will be made available on our website and via email.

SnapHydroPro® Warranty:

SnapHydroPro® provides a 1-year warranty for exchanges of any damaged backpack during your first year. This guarantee does not warrant a refund and should not be taken as a guarantee for a refund. No partial or full refund will be initiated after our initial 30-day refund policy. This warranty is at the discretion of SnapHydroPro®. If purposeful or intentional methods caused the damage, we will not exchange your product. This warranty excludes any damage caused by delivery. If this is not reported to us within 48 hours, nothing further can be done.

Fraudulent Chargeback Returns & Stolen Goods

Customers who initiate a fraudulent chargeback on a delivered item will be held liable for all delivery costs and any fees incurred due to the chargeback, including bank and administrative fees. Initiating a chargeback on delivered goods will be treated as theft.

Customers are required to arrange their return service for the item(s). All goods must be returned within seven calendar days from the date the chargeback is initiated. Failure to return the goods within this timeframe will result in legal action to recover the value of the goods, all associated fees, and legal costs.

If the goods are not returned within 30 calendar days, we will file a police report with the customer’s local law enforcement and initiate legal proceedings to recover our property. Regardless of the condition of the goods, customers must notify us within 48 hours of any incidents or damages, providing direct proof of the issue. Complete documentation, including evidence of damages, must also be submitted promptly. By purchasing from SnapHydroPro®, all terms are agreed upon unconditionally. It is the customer's responsibility to review our policies properly. SnapHydroPro® is not held responsible for any customer negligence, and SnapHydroPro® holds all authority to seek its property.

Thank you for choosing SnapHydroPro® for your online shopping needs!

We would love to hear your feedback, questions, or any concerns. Please feel free to email us at Support@SnapHydroPro.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.